FAQ

What does 'Smarter Information Solution' mean?

Answer

It means turning unstructured data, documents or records into valuable corporate information. This information can then be shared and accessed across departments and locations so that people can work more collaboratively together. More routine (but required) activities such as the sorting and processing of documents can be automated, allowing you to free up staff while still adhering to the highest level of security.

Do I have to pay for consulting?

Answer

Our consulting services are provided by recognised experts in their fields. We are confident that through their highly developed skills and extensive experience, they will be able to unlock value from within your current information management. You will find our consulting rates more than competitive and we provide a money back guarantee - if we do not deliver more value than our cost we will refund the difference. So why not give us a try – you have nothing to lose!

What is the Access Advantage?

Answer

Access runs a unique service model in the industry. It revolves around delivering to the client exactly what they want and need, when they need it, and at a highly competitive price. This starts with simple things – for example, we don't use call centres – our customer service staff work with our technicians and warehouse staff to ensure we meet our 2 hour service commitment every time. We can provide you with a customised, highly encrypted information and records management system that can be accessed anywhere, anytime and by any device, with almost no upfront costs, minimal setup time and just a small monthly access fee.

How can I save money with Access?

Answer

There are literally dozens of ways. Depending on your business, it can extend from simply recovering lost, but expensive, space in your office to increasing staff productivity by automating workflows and increasing collaboration. Why not contact us and discover how we can deliver smarter and more affordable information solutions to your organisation?

Who uses Access?

Answer

Access has been in the records management business for over 25 years. Over that time we have amassed an impressive array of top corporate clients spanning almost every imaginable industry. Within those clients are the individuals who make direct use of our services, ranging from the CEO, CFO,CIO, Executive Assistant, Human Resources, and Accounts Payable to the Records Officer.

What if my industry is not one of Access' Specialisations?

Answer

Access services are all about managing information in a more effective, efficient and intelligent way. The challenge to manage information better extends across all organisations and is not restricted to any particular industries. Access can offer Smarter Information Solutions that improve information management across all industries.

Why should we convert hardcopy documents to digital image?

Answer

There are a variety of reasons to convert your hardcopy documents to digital image, including:

  • Increased Efficiency
  • Increased Productivity
  • Reduced Costs
  • Reduced Storage Space
  • Access by multiple users
  • Disaster Recovery

Do we need to scan everything?

Answer

No. Access Records Management will provide a trained consultant to assist you with the review of your records, to help determine which records should be scanned and which records can be stored in long term off-site storage.

What documents should I convert?

Answer

When reviewing your documents for scanning you should determine which records you access the most, how frequently you access them and how many people need to access them. This will help determine where the most time and cost efficiencies can be gain for your organisation.

What other services do Access offer?

Answer
  • Box Storage – storage of hardcopy records
  • Retrieval of stored records
  • Electronic Storage – storage of digital and electronic records and files
  • Data and Media Tape Storage – in climate controlled purpose built vault
  • Cataloguing and Indexing – both hard copy records and digital records
  • Destruction – secure destruction of hard copy records
  • Merchandise – supply of archive cartons, barcodes etc

Why should I use Access Online Archiving and backup?

Answer

Access Online provides a single solution to both backing up your files and reducing the amount of storage on your primary servers. Old files that are rarely accessed can be archived to Access' data centre where they will be managed on your behalf. To the end user, the files will look as if they are still on your servers and they will still be available as if they were. By combining archive and backup into a single solution, you can reduce the number of files on your servers by up to 80% and eliminate the need to buy more expensive storage. Because Access Online is always available, you can reduce or eliminate the need for backup tapes and associated hardware. This also means that you will no longer have any obsolete media on which archive data is stored.

What problems does Access Online Archiving and backup solve?

Answer

Organisations are facing greater challenges in managing the exponential growth in the number of files they need to manage. The cost of disks is decreasing but the cost of managing them is constantly increasing. Backup windows are growing and it is becoming increasingly difficult to backup data within the allotted time. Access Online will enable this growth to be managed by automatically archiving older files, thereby reducing the pressure on your primary servers. As the volume of data is now more manageable, backups can be completed well within the allotted times. Access Online gives you back control of your data.

How is my data protected with Access Online Archiving and backup?

Answer

Access Online provides a secure repository for your files. All files are encrypted and can only be read by you.

How do I get my data back from Access Online Archiving and backup service?

Answer

Access Online is akin to having an additional server in your environment. There is no difference in the way in which users interact with their files. They simply click on their file and, if the file is in Access' data centre, the file will be immediately retrieved from Access Online. As there is always a backup, if a file is deleted by accident, either the user or the System Administrator can retrieve the backup copy in minutes rather than waiting for a tape to be loaded to restore the data.

What is the Access Online Archive user experience?

Answer

Access Online is seamless to the user. The user has no concern where their files are ultimately being stored; they simply click on their files as normal and the file opens. This enables you to manage your organisation's data based on its usage patterns and level of importance within the organisation. Every user believes that their data must be kept on primary but analysis of their data shows they have not accessed 80% of their data in the last 3 – 6 months.

What if I lose an entire server?

Answer

Access Online Archive enables you to restore your data in an extremely efficient manner. As it is policy based, you can chose to restore the last week's data first and whatever other data you then select. Most of our clients may only ever restore the last 3 months data and leave the remainder in archive; albeit it is still accessible by all users as if it were back on the primary server.

What makes Access Online Archive different?

Answer

Access Online Archive is unique in that it enables you to archive data as well as backup. It is an entirely software based solution and requires no additional hardware, databases or appliances. We enable you to get all the benefits of backup together with the benefit of reduced storage costs - no more large purchase orders for more disks! You will also reduce management overheads through managing a reduced volume of data on-site.

How quickly can I get Access Online Archive up and running?

Answer

Access Online Archive is a 100% software based solution that can be implemented in very little time as there are no databases, appliances or additional hardware required. Unlike our competitors, we don't require you to spend many thousands of dollars on professional services to implement the solution.

What do I need from a communications perspective to run Access Online Archive?

Answer

Access Online can be accessed via the internet or any other connection which enables the transfer of data. We can undertake an analysis of your data and its usage patterns to determine whether your current plan is sufficient for your purposes.

What file systems are supported?

Answer

Access Online Archive supports all the major file systems. We have multiple clients running our solutions in a heterogeneous environment which may include Windows, Netware, OES2 and Redhat. We also support more proprietary devices such as NetApp Filers, EMC Centera, Hitachi HCP and Caringo CAStor.

We have all our records in on-site storage. What are the benefits of offsite document storage?

Answer

For starters, think of all the space you could save! Other than freeing up the spare room, handing over your records to Access Records can save you and your staff the hassle of indexing, archiving and retrieving your records. When it comes time to track down a particular file, simply pick up the phone and Access do the rest.

Why should I use a crash lock box? What's wrong with the storage boxes I'm using now?

Answer

Standard archive boxes will often fall apart with the wear and tear that comes with frequent retrievals, deliveries and returns. To ensure the condition of records is maintained, Access recommends the use of crash lock boxes. Our boxes are available in a range of sizes and can hold up to 16kg and endure numerous retrievals intact.

What if I need one of my documents ASAP?

Answer

The standard retrieval time for a document delivered to the CBD is two hours. If you require your document sooner than that, there are a few options available to you. Under our VIP and Double VIP services, a hard copy document can be delivered to your CBD location in a shorter period of time. If you don't require the hard copy document, a scanned version of your document can be delivered to your desktop in 15 minutes.

You say you offer secure document storage. How secure is secure?

Answer

The document storage facility operated by Access Records Management is within a secure estate offering 24-hour, seven days a week on-site security. Even after hours, when the site is closed, a security company undertakes regular patrols. The number of individual patrols and the time of each is recorded and monitored. Entry doors are uniquely coded and require scanning by security guards. The facility also has an internal back-to-base alarm system monitoring all exit doors and internal PIRs.

I like what I see but there's no way I can get all my documents catalogued, boxed up and delivered to you during normal business hours. Can you help?

Answer

Access can supply experienced personnel to undertake the complete packing, cataloguing and indexing of boxes or individual documents within the box. The secure document cataloguing and indexing service can be provided either at your office or at our secure storage facility during normal business hours. Access is also offers this service after hours on weekdays and weekends, allowing normal day-to-day operation of your business to continue without interruption.